Update on Water Discolouration Issue

Update on Water Discolouration Issue
Posted on 11/28/2019

The Utility believes that the discoloured water issue facing residents was caused by flushing activities completed at the Suffolk wellfield yesterday. Crews flushed lines through the night and believe the water has been passed through the main water lines. It is possible that customers could see some discolored water but it should clear with a couple minutes of flushing. 

 

If customers do experience discolouration they should run their water for 5 minutes to see if it clears, if not, wait an hour and try again. 

 

If the water does not clear, customers are asked to advise the Utility. Residents looking to report an issue prior to 8AM are encouraged to call The Utility at 902-626-2100. During regular City Hall hours (8AM-4:30PM) residents are asked to call 902-629-4014.