Oct. 1, 2025
The City of Charlottetown is advising residents that due to the ongoing labour disruption involving CUPE 830, as well as the Canada Post strike, the issuance of water and sewer bills has been delayed.
Mailed paper bills and payments will be unavailable for the duration of the Canada Post strike. In-person payments at City Hall are also temporarily unavailable.
Payments can still be made in the following ways:
1. Online at myaccount.charlottetown.ca:
o View your account information
o Sign up for e-billing (paperless billing)
o Make a one-time payment
2. Through your financial institution: Add Charlottetown Water and Sewer Utility as a payee and make your payment online.
3. By cheque: cheques can be placed in the drop box inside the front doors of City Hall, located at 199 Queen St., between 8 a.m. and 5 p.m., Monday to Friday. Cheques should be made payable to Charlottetown Water and Sewer Utility.
Bills will be posted to online accounts as soon as possible, however delays should be expected. While residents are expected to pay their bills once received, late payment penalties are suspended until further notice.
We appreciate the public’s patience and understanding during this time.
Aug. 21, 2025
City of Charlottetown CAO Brad MacConnell today issued the following statement:
“Following today’s news conference by CUPE 830, the City of Charlottetown wishes to provide some clarification and to reaffirm its commitment to reaching an agreement that is fair to our water and sewer employees, and one that is responsible to taxpayers.
Our focus is on ensuring that residents continue to receive the essential services they rely on. Water and sewer services are continuing without interruption. There has been no impact on water quality or supply, and the City remains committed to maintaining these essential services until a negotiated agreement is reached with the union.
To support service delivery during the strike, the City has activated contingency plans that include a combination of management staff and qualified contractors where appropriate. These plans ensure that core operations continue and that water and wastewater services remain safe and at acceptable standards.
The City remains committed to working constructively toward a solution.
The City will continue to keep residents informed as this process moves forward.”
Brad MacConnell, Chief Administrative Officer
City of Charlottetown
Tuesday, July 29, 2025
Job Action Update
The City of Charlottetown is working to ensure essential services will continue
during a strike by the union representing the City’s water and sewer workers. During this job action, there will be NO IMPACT to water quality as we continue to focus on maintaining services for residents while continuing negotiations in good faith. The City respects the collective bargaining process and is committed to reaching a fair and responsible agreement.
We appreciate the public’s patience and understanding, and we thank all staff for their continued professionalism and dedication to serving Charlottetown residents. Residents who have water and sewer concerns should continue to contact the City at its service numbers during regular business hours at 902-629-4014. For after hours emergencies, residents should call 902-626-2100.
FAQs
How will the strike impact residents?
Residents should not see any immediate disruption to essential services such as water supply, sewer function or emergency response. Some non-urgent maintenance work may be delayed, but the City is prioritizing all critical tasks to ensure public safety and service continuity.
The City has activated its contingency plans, which involve a combination of management staff and qualified contractors where appropriate. These plans ensure that essential operations continue and that water and wastewater services are maintained at safe and acceptable levels.
Will I continue to receive water and sewer services?
Yes. The City continues to monitor water quality and system performance, and can confirm that water remains safe to drink, bathe in and use for everyday purposes. Water is being treated and tested as usual. Emergency procedures for sewer backups or water main breaks are in place and active.
How long will the strike last?
The City has been negotiating with an offer that balances the needs of employees with our responsibility to manage taxpayer dollars. We’re committed to seeking a resolution and we will work to ensure water and sewer services will continue for the duration of the strike.